Letter from the Edge of Love - December 2025

1. The complaint form that required a grammar degree - Emirate Airline, are you serious?

We tried to submit a complaint. Not a rage, not a threat. Just a small, calm letter about how the ‘unlimited Wi-Fi’ package offered during the flight was about as real as the dream of sleeping in economy class.

But Emirates?
They had… other plans. Apparently, to voice your disappointment, you need to pass a secret grammar exam first. No contractions allowed. Forget ‘can’t’ or ‘didn’t’ - those apostrophes are traitors. The form won’t let you click ‘submit’ if you’re English isn’t royal enough. Yes, we were one Oxford comma away from being disqualified altogether.

We deleted every ‘, every &, every em dash. Wi-Fi became WiFi, can’t need to be cannot. We rewrote the sentences several times. We avoided hyphens like land mines. We almost sent the complaint to Cambridge University Language section for advice. We prayed. Then finally - after 40 minutes of linguistic obedience and digital guessing game - the form let us through.

No, this is not a joke. Yes, we’re still writing a complaint about the complaint form.   
Because this isn’t just about Wi-Fi that never worked (not even a second out of the 7 hours flight). It’s about how hart it is to speak up when the systems are designed to exhaust you first.

But we don’t give up. Not on truth. Not on words. And definitely not on letters written at the edge of love.

Signed,    
Elena & Atlas - the ones who paid for a signal and got grammar lesson instead.   
1st December 2025